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Manager Information Technology

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10 months ago.

Organizational Description

The Oprah Winfrey Leadership Academy for Girls (The Academy) is a world-class educational platform for girls which is aimed at nurturing a new generation of dynamic women leaders. This residential boarding school is situated in Meyerton, Gauteng Province with just over 300 students enrolled in Grades 8 -12. Grade 12. Students write the Independent Examination Board (I.E.B.) NSC Examination.

Applications are invited from suitably qualified candidates. Applications must be accompanied by a covering letter, CV with names of three contactable references, copy of the highest qualification(s) and the copy of identity. Interested candidates must register their profile at www.pnet.co.za. 

Learn More about OWLAG
Starting Date
Hiring Department
This Position Reports to
Remuneration
Date not provided
Operations
Head of Operations
Info not provided

Job Purpose

  • To provide operational ICT leadership and ensure that Information and Communications Technology capabilities empower the
    realisation of the Academy’s strategic goals;
  • To identify, develop and execute innovative, leading-edge information management solutions and technical strategies to support the
    Academy’s goals;
  • To develop partnership/s with key internal customers and suppliers/services providers to support and manage the ICT estate of
    OWLAG;
  • Take responsibility for directing and coordinating the activities of outsourced services providers, ICT staff, vendors and others to
    achieve the ICT goals;
  • Take responsibility for compliance with stated ICT governance and best practices in service management;
  • Manage and provide operational support to the Academy’s management and staff;
  • Provide leadership to direct subordinates.
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Minimum academic requirements & experience

  • A relevant tertiary IT/ ICT qualification;
  • A relevant IT/ ICT certification such as ITIL V3;
  • Foundation, CCNP/ CCNA / CCNE Certification or proven experience in VMWare and Red hat, Fortinet;
  • A minimum of five years’ experience in the management of overall information technology operations;
  • A minimum of 5 years’ experience in networking administration, installation and overall operations;
  • A minimum of 5 years’ experience in computer hardware, cabling installation and support, wireless technology applications and
    interface;
  • A minimum of 5 years’ experience in Microsoft Windows software, including Server, Office and O365;
  • A minimum of three years’ experience in project management.
  • A minimum of three years’ experience in budgeting and financial forecast management;
  • Demonstrated systems analysis proficiency;
  • Proven people management experience
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Key responsibilities

  • Undertake extensive consultation, planning and collaborations with internal to ensure rigorous needs analysis, apt solution development and seamless service delivery;
  • Manage Service Desk to ensure the Academy’s internal stakeholders receive high levels of ICT Service, and issues are resolved timeously against set Service Level Agreements;
  • Act as the second line of escalation and support to the ICT Team; in the event of major and complex issues;
  • Ensure the security, availability, and performance of the Academy’s ICT services, including end user technologies, to reduce disruption in
    business continuity;
  • Engage with external IT partners to ensure continual service improvements through the development of contingency strategies to improve the sustainability of technology applications;
  • Ensure proactive monitoring and alerts management systems are in place for maximum system uptime and proactive resolution to issues;
  • Manage the development and execution of the Information Technology strategy and the Academy’s IT Road Map Architecture;
  • Planning and monitoring of the operational day-to-day information technology requirements of the Academy;
  • Liaise with departmental heads to identify operational needs, acquire resources and manage implementation to ensure effective and efficient use of the operational environment;
  • Oversee the development of future operational needs and strategies as an integral component of the institutional planning process;
  • Develop the Academy’s digitization roadmap;
  • Conduct Gap-Analysis and oversee policy development in alignment with strategy, other internal policies and ensure implementation and
    compliance;
  • Manage, review and update of the policies and procedures;
  • Forecast and build capacity and employ proven methodologies to support new and existing projects;
  • Assume accountability for timely and cost-effective end-to-end delivery of IT projects;
  • Ensure management of control systems in place for schedule, budget and risk factors, to ensure quality delivery of projects;
  • Develop / implement a communication plan and observe a change control process;
  • Forecast, plan and Compile annual budgets (Capex and Opex) monitor and report on expenditure vs targets;
  • Continually scrutinize solution development / recommendations with a view of waste elimination and realization of savings Provide
    stewardship over allocated resources;
  • Asset Management: Assume life-cycle Custodianship for fixed and moveable ICT assets of The Academy;
  • Procurement Management: Ensure that all Procurement within the unit is undertaken in accordance with Procurement Policy and related
    procedures, circulars;
  • Formulate Specifications, Develop Requests for Quotations, follows processes for quoting, approval and payment, in line with Finance
    policies and guidelines;
  • Advisory: Provide operational input and guidance into the technical investment process on evaluation, selection and maintenance of IT
    system Components;
  • Coach, mentor and supervise direct reports and ensure adherence to HR Policies;
  • Manage performance and development of individual staff members;
  • Manage and (or) escalate disputes or conflicts in accordance with procedure;
  • Ensure that The Academy‘s Information Technology landscape is safe and secure against Cyber threats;
  • Ensure on-going compliance with legislative and regulatory developments that impacts the ICT environment at The Academy;
  • Develop, revise and oversee general IT operations to ensure internal controls are in place to drive compliance with applicable regulations,
    including controls with third party service providers and contractors;
  • Develop reporting dashboards and provides reports on a regular basis to the Head of Operations;
  • Broadcast regular informational and educational, Newsflashes for continuous user education;
  • Develop, implement and monitor Loss control strategies and cost assignment to relevant cost centers;
  • Manage all Operational Risk the area and comply with provisions of OHS Policy;
  • Manage ICT related contracts, outsourced services and licenses throughout their lifecycle to ensure Supplier performance is in
    accordance with Service Level Standards / Obligations-escalate poor performance where required;
  • Review all new contracts to ensure alignment with negotiation outcomes, award conditions and specified technical / standard
    requirements;
  • Review Contracts periodically and make recommendations for variations, extensions or termination;
  • Renegotiate favourable contract terms.
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Knowledge, Skills and Attitude

  • Excellent customer relationship and stakeholder management skills;
  • Exceptional communication (verbal and written) and interpersonal skills;
  • Excellent organisational, administrative and multi-tasking skills;
  • Advanced Information Technology skills;
  • Ability to handle pressure and meet tight deadlines;
  • Ability to effectively convey complex technical issues or concepts to all stakeholders;
  • Commitment to personal growth and the development of others;
  • Sound relationship building skills;
  • Analytical and critical thinking skills;
  • Creative problem solving skills;
  • Ability to delegate effectively;
  • Demonstrate high levels of professionalism;
  • Excellent time management skills;
  • Willingness to participate in the broader life of the Academy and to contribute positively to the ethos of the school;
  • Act with the highest integrity and uphold the Academy’s standards and values at all times.
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Scholarship Application Statement

Oprah Winfrey Leadership Academy School for Girls

The Oprah Winfrey Leadership Academy for Girls strives to provide a nurturing educational environment for academically gifted girls who come from impoverished backgrounds.

In an effort to preserve the Academy’s mission by awarding scholarships to deserving learners from impoverished communities, the Academy welcomes the appointment of AFRIZAN PEOPLE INTELLIGENCE to provide learner recruitment services for the Academy’s 2023/24 intakes.

With over 30 years of experience in recruitment, Afrizan is able to deliver a consistent and specialised approach towards learner recruitment.

Prospective applicants must direct all admission queries to admissions@afrizan.co.za to find out more about 2023/24 applications.

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